Whether you are looking for a home or have a home to rent out, we take care of everything in between. Our services cover the whole life of a tenancy — from the first viewing to the final inspection — and everything is available online, with real people on hand whenever you need them.
For tenants
1. Finding your home
- Search every available property with photos, floor details, amenities and the full price.
- Save favourites, compare up to three homes side by side and get an email alert when a new home matches your search.
- Book a viewing online — pick a free time and we confirm straight away. Viewings run Monday to Saturday.
2. Applying and moving in
- Apply online in about ten minutes and upload your documents from your phone.
- Most applications get a decision within two working days.
- Sign your lease electronically — no printing, no scanning.
- A move-in checklist and a photo inspection report record the condition of the home, so there are no surprises when you leave.
3. Living in your home
- Online rent payments by card or bank transfer, or switch on autopay and forget about it.
- Repair requests 24/7 from your account or the mobile app, with photos and live status updates.
- Visitor passes for guests and deliveries, and facility booking for the gym, pool and clubhouse.
- Your documents in one place — lease, receipts, inspection reports and notices.
- A chat assistant that answers common questions instantly and passes anything else to the office.
4. Renewing or moving out
- We contact you 60 days before your lease ends to talk about renewing.
- Rent changes are always announced in writing, well in advance.
- At move-out we compare the home with the move-in report and return your deposit within 15 days, with a clear list of any deductions.
For property owners
We offer two levels of service, so you can choose how involved you want to be. Full details and an owner guide are on our For Property Owners page.
| What is included | Tenant Finding | Full Management |
|---|---|---|
| Free rental valuation | ✔ | ✔ |
| Professional photos and online listing | ✔ | ✔ |
| Viewings and applicant referencing | ✔ | ✔ |
| Lease preparation and e-signing | ✔ | ✔ |
| Move-in inspection with photos | ✔ | ✔ |
| Monthly rent collection | — | ✔ |
| Repairs and 24/7 maintenance line | — | ✔ |
| Twice-yearly inspections | — | ✔ |
| Monthly statements and owner portal | — | ✔ |
| Lease renewals and move-out | — | ✔ |
| Fee | One month's rent | 9% of monthly rent |
Maintenance and repairs
Our in-house maintenance team handles most everyday jobs — electrics, plumbing, air conditioning, locks, painting and small carpentry. For larger work we use licensed local contractors we have worked with for years, and owners approve any job over an agreed amount before it starts.
- Emergencies (no water, no power, flooding, a security risk): attended the same day, 24/7.
- Urgent repairs (air conditioning, appliances, leaks): usually within 24–48 hours.
- Routine jobs: scheduled at a time that suits the tenant, usually within a week.
- Preventive maintenance: regular checks of fire alarms, emergency lighting, AC filters and pools, so small problems do not become big ones.
Inspections
Every tenancy starts and ends with a room-by-room inspection report with photos, which the tenant checks and signs online. Under Full Management we also visit twice a year to make sure the home is in good condition and to spot any maintenance needs early.
Talk to us
Questions about any of our services? Call 07878787878, email smartweb@gmail.com or send us a message. New to renting? Start with our Tenant Guide.