These house rules help everyone enjoy a safe, clean and friendly home. They apply to all homes and buildings managed by Smartweb Infotech and form part of your lease. Some buildings have a few extra rules for their shared facilities — your property manager will give you those when you move in.
If anything here is unclear, or you think a rule should change, please talk to us. Most issues between neighbours can be solved with a friendly word, and we are always happy to help.
1. Noise and quiet hours
- Quiet hours are 22:00–07:00 Sunday to Thursday and 23:00–08:00 on Friday and Saturday.
- Keep music, TV and conversation at a level that cannot be heard in neighbouring homes, especially late at night.
- Noisy work such as drilling or moving furniture is only allowed between 09:00 and 18:00.
- Planning a party? Let your neighbours know in advance and keep it indoors after 22:00.
2. Guests and visitors
- You are responsible for your guests and their behaviour in the building.
- Register expected visitors and deliveries in your tenant account or the app — the front desk will let them in with the visitor code.
- Guests staying more than 14 nights in any three months must be added to the lease as occupants.
3. Shared areas
- Keep corridors, stairs, landings and fire exits completely clear — no shoes, bikes, strollers or boxes.
- Do not prop open security doors or fire doors.
- Report any damage or spills in shared areas through the app so we can clean them quickly.
- Bicycles and scooters belong in the bike store, not in hallways or elevators.
4. Pool, gym and clubhouse
| Facility | Opening hours | Rules |
|---|---|---|
| Swimming pool | 07:00–21:00 | No lifeguard on duty. Children under 14 must be supervised. No glass in the pool area. Shower before swimming. |
| Gym | 06:00–22:00 | Book a slot in the app (maximum 6 people). Wipe equipment after use. Proper footwear required. |
| Clubhouse | 09:00–22:00 | Book in advance; bookings need office approval. Maximum one booking per week. Leave it clean — a cleaning fee applies if not. |
5. Parking
- Park only in the space assigned to your home. Your space number is in your tenant account.
- Visitor parking is limited to 24 hours; register the car's plate with the visitor pass.
- No car repairs, car washing or storage of boats and trailers on site.
- Vehicles parked in fire lanes or other residents' spaces may be towed at the owner's cost.
6. Pets
Many of our homes are pet friendly — look for "Pet allowed" on the listing. Where pets are allowed:
- Tell us about your pet before moving in; a pet agreement will be added to your lease.
- Dogs must be on a lead in all shared areas, including the lift and car park.
- Clean up after your pet immediately, and do not let it disturb neighbours with constant noise.
- Pets are not allowed in the pool area, gym or clubhouse (assistance animals are always welcome).
7. Rubbish and recycling
- Use the right bins: general waste, recycling (paper, cans, plastic bottles) and glass.
- Bag your rubbish and never leave it in corridors or outside your door.
- Large items such as furniture must be booked for collection through the office.
- Collection days are Monday and Thursday mornings.
8. Safety and security
- Smoking and vaping are not allowed inside any home or shared area, including balconies.
- Do not tamper with smoke alarms, fire extinguishers or sprinklers. Tell us straight away if an alarm beeps or is missing.
- No barbecues or open flames on balconies — use the shared barbecue area where available.
- Do not give your keys, fobs or door codes to anyone who is not on your lease.
- In an emergency call 911 first, then our 24/7 line on 07878787878.
9. Looking after your home
- Report repairs as soon as you notice them — small leaks become big problems.
- Keep the home well ventilated and run the air conditioning to prevent damp and mould.
- Ask us before painting, putting up shelves or making any changes; most small requests are approved quickly.
- Let us in for repairs and inspections when we give notice (at least 24 hours, except emergencies).
10. Moving in and out
- Book your moving day with the office so we can reserve the lift and protect the corridors.
- Moves are allowed Monday to Saturday, 08:00–18:00.
- At move-out, leave the home clean and return all keys and fobs. Read our Tenant Guide for the full checklist.
If a rule is broken
We always start with a friendly reminder. If a problem continues we will send a written notice, and serious or repeated breaches can lead to charges for any damage or cleaning, or to the lease not being renewed. We would much rather sort things out together — so if something is bothering you, let us know.
Last updated: January 2026.