Customer Support Specialist
Smartweb Infotech · Remote, Worldwide
SalaryUSD 3,000 - USD 4,000
Job typeFull-time
Experience1-3 years
Openings3
Posted3 months ago
About the role
Be the friendly expert customers rely on. You will answer questions, solve problems and spot patterns we can fix.
What you will do
- Respond to tickets and live chat within SLA
- Troubleshoot issues and escalate with clear notes
- Maintain our help centre articles
- Share insights with product and engineering
About the team
You will join a friendly, distributed team that values clear communication, ownership and learning. We ship often, review each other's work kindly and make time for experiments.
What we are looking for
What we are looking for
- 1+ year in customer-facing support
- Excellent written English
- Patient, empathetic and organised
- Comfortable with ticketing tools
What we offer
- Competitive salary and annual bonus
- Flexible hours and generous paid leave
- Learning budget and conference days
- Health cover and wellness allowance
- Modern equipment of your choice
Communication skillsProblem-solving skillsCustomer Service
What we offer
Remote-first
Work from anywhere, with offices in Austin, London and Bengaluru if you like company.
Health and wellbeing
Private health cover, mental health support and a yearly wellness allowance.
Learning budget
$1,500 every year for courses, books and conferences.
Time to recharge
28 days of paid leave plus public holidays and a company-wide winter break.
Great equipment
Choose your laptop and set up your home office with a generous stipend.
Kind, smart colleagues
Small teams, honest feedback and no ego. People stay because they enjoy the work.
How hiring works
Apply in about 3 minutes. We reply to every application and you can follow its progress any time.
See the process